Shipping Policy
This Shipping Policy explains how zirqane processes and delivers orders worldwide. Last updated: July 21, 2026.
Shipping Destinations and Charges
· We offer shipping to customers worldwide, subject to carrier availability, trade restrictions, and service limitations.
· Orders with a merchandise subtotal of £59 or more qualify for free standard shipping.
· Orders with a merchandise subtotal below £59 are charged £4.50 for standard shipping.
· The threshold is calculated after product discounts and before shipping, taxes, import duties, and similar charges.
· If checkout displays a different amount because of destination restrictions, a promotion, or a pricing correction, the amount shown and accepted at checkout controls.
Processing and Estimated Delivery
Orders are normally processed within 1-3 business days after payment authorization. Business days exclude Saturdays, Sundays, and public holidays. During launches, sales, or holiday periods, processing may take longer.
· United States: estimated 7-15 business days after dispatch.
· Other international destinations: estimated 7-20 business days after dispatch.
Delivery dates are estimates, not guarantees. Customs review, severe weather, high carrier volume, local delivery conditions, incomplete addresses, or other events outside our reasonable control can cause delays.
Tracking and Split Shipments
When tracking is available, we will send it to the email address provided at checkout. Tracking can take 2-5 business days to show its first carrier scan. An order may arrive in more than one package; if so, the packages may have separate tracking numbers and delivery dates at no extra shipping charge.
Address Changes
Review your address carefully before placing an order. Contact babou17@zirqane.shop as soon as possible if a correction is needed. We cannot guarantee changes after processing begins. Customers are responsible for costs caused by an incorrect or incomplete address they supplied, to the extent permitted by law.
Customs, Duties, and Currency
Prices and shipping charges are stated in GBP. A customer's bank or card provider may convert the transaction into another currency and may charge a conversion or international transaction fee.
International orders may be subject to import duties, taxes, brokerage fees, or customs charges imposed by the destination country. Unless checkout expressly states that these charges are included, the recipient is responsible for them. We do not control or predict customs charges and cannot mark a commercial purchase as a gift or declare an inaccurate value.
Delayed, Lost, or Delivered-but-Missing Packages
If tracking has not updated for an extended period, or if a package is marked delivered but cannot be found, first check the delivery area, household members, neighbors, building staff, and carrier notices. Then contact the carrier and email babou17@zirqane.shop promptly. We will review the tracking and help open a carrier inquiry when appropriate.
A carrier's delivered scan does not automatically end any rights you have under applicable law. We may request reasonable supporting information, such as confirmation of the address, carrier case details, or a statement describing the issue, before offering a replacement or refund.
Refused and Unclaimed Packages
If a package is refused, unclaimed, or returned because required customs charges were not paid, we may refund the merchandise value after the package is received and inspected, less non-refundable carrier charges or return costs actually incurred, where permitted by law.
Contact Us
Email: babou17@zirqane.shop
Mailing address: 167-169 GREAT PORTLAND STREET, LONDON, ENGLAND, W1W 5PF